Refund policy

Who we are

BBQ Grill Pods Limited, company number 17223425, VAT number GB525111435. Registered address: Penleigh Mill Farm, Fairwood Road, Dilton Marsh, Westbury, Wiltshire, BA13 3SN. Phone +44 7436 944162. Email jamie@bbqgrillpods.co.uk.

How our pods are made

Every BBQ Grill Pod is built to order. Before we build your pod, we agree its specification with you, including the build option (Our Signature Range or Made in UK), colour, layout, appliances and any upgrades. Because each pod is built to the specification agreed with you, we treat every pod, including standard pods, as made to your specification.

Cancelling your order

Goods made to the customer's specification are not covered by the 14-day cancellation right under the Consumer Contracts Regulations 2013. If you need to cancel, please contact us as soon as possible and we will look at your request individually.

Where we agree to a cancellation, we will refund what you have paid less the reasonable costs we have already incurred for your order, such as materials or appliances bought for it and work already carried out. Deductions depend on your order and how far it has progressed. We will set them out in writing before any refund is made.

If you have a legal right to cancel after your pod has been delivered, we will arrange to collect it through our returns (RMA) process. Collection costs depend on your location and the pod, and we will confirm the cost in writing before collection.

How to cancel

Email jamie@bbqgrillpods.co.uk or call +44 7436 944162 with your name, order number and a clear statement that you wish to cancel. You can also use the model cancellation form below.

Model cancellation form: To BBQ Grill Pods Limited, Penleigh Mill Farm, Fairwood Road, Dilton Marsh, Westbury BA13 3SN, jamie@bbqgrillpods.co.uk. I hereby give notice that I cancel my contract for the following goods: [product]. Ordered on [date] / received on [date]. Name, address, signature (if on paper), date.

Refunds

Refunds are made to the original payment method within 14 days of the refund amount being agreed. If your pod was bought on finance, the refund will be processed through the finance provider and your agreement will be handled in line with their terms.

Faulty pods and your legal rights

Your pod must be of satisfactory quality, fit for purpose and as described. If it is faulty, you are entitled to a repair, replacement or refund under the Consumer Rights Act 2015. If you tell us about a fault within 30 days of delivery, you can reject the pod for a full refund. After 30 days, we will first offer a repair or replacement. We collect faulty pods at our cost. These rights are in addition to our guarantee and are not affected by this policy.

Damage on delivery

Please inspect your pod with our installation team before they leave and note any visible damage on the handover form. If you notice damage later, contact us as soon as possible with photos.

Our guarantee

Pod structure: 10 years (Our Signature Range) or 12 years (Made in UK). BBQ unit: 5 years. Fridge: 2 years. TV: 2 years. Guarantees are subject to specification; the details for each pod are in the Warranty tab on its product page. Our guarantee is in addition to your legal rights.